Shipping policy

Shipping Policy for Dalias

Welcome to Dalias! We are committed to delivering your premium quality roasted dry fruits and digestive candy in a timely and efficient manner. Please review our shipping policy for more information.

1. Shipping Destinations

We ship our products to the following locations:

  • Domestic via NimbusPost or third party aggregators
  • International Shipping

2. Processing Time

2.1 Order Processing: Orders are processed within [1-2] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Shipping Methods and Delivery Times

3.1 Domestic Shipping: We offer the following shipping methods for domestic orders:

  • Standard Shipping: [Estimated delivery time, e.g., 3-5 business days]
  • Express Shipping: [Estimated delivery time, e.g., 1-2 business days]

3.2 International Shipping: For international orders, we offer:

  • Standard International Shipping: [Estimated delivery time, e.g., 7-14 business days]
  • Express International Shipping: [Estimated delivery time, e.g., 3-7 business days]

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances such as customs processing or weather conditions.

4. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Rates are based on the weight of the items and the destination of the shipment.

5. Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing a tracking number. You can track your order through the carrier's website using the provided tracking number.

6. Customs, Duties, and Taxes

For international orders, Dalias is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Shipping Address

Please ensure that the shipping address provided at checkout is accurate and complete. Dalias is not responsible for orders shipped to incorrect addresses due to customer error.

8. Shipping Restrictions

We currently do not ship to P.O. boxes or APO/FPO addresses.

9. Damaged or Lost Packages

9.1 Damaged Packages: If your order arrives damaged, please contact us immediately at +91 9866881166 with your order number and a photo of the damaged item. We will work with the carrier to resolve the issue and ensure you receive a replacement.

9.2 Lost Packages: If your order is marked as delivered but you have not received it, please contact us at +91 9866881166 so we can assist you in locating your package.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

  • Email: contact@dalias.in
  • Phone: +91 9866881166

Thank you for choosing Dalias! We appreciate your business and are dedicated to providing you with the best possible service.